How will I know when my order has been sent?
Where delivery is available through the relevant service, you will receive information about the status of your order and any available tracking details.
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Orders & delivery
Find answers about Hiros, your account and how the process works.
Is the packaging discreet?
Where Hiros coordinates the customer experience around delivery, discretion is an important part of the process. Packaging should not unnecessarily disclose sensitive information about your health concern.
Can I change my delivery address?
If your order has not yet been processed for dispatch, it may be possible to update the delivery address. Contact support as soon as possible if you need to make a change.
How long does delivery take?
Delivery times depend on the pharmacy, destination and fulfilment method. The applicable delivery estimate will be shown or communicated during the process.